Legal Items For Our Landlords
Important information for landlord and tenant fees. Click here for more information.
THE PROPERTY OMBUDSMAN
Lettings and property management agents who join the TPO also subscribe to the Code of Practice for Letting Agents As stated on the Ombudsman’s Website ‘By dealing with a Member of the TPO, the public may be confident about the agent’s approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.
Independent redress provided by: The Property Ombudsman: D01289
CLIENT MONEY PROTECTION (CMP) PROVIDED BY: Safeagent
Safeagent Service Standards
All Safeagent licensed firms have made a commitment to maintaining defined standards of service to any landlords they represent and to their tenants. These include:
- Inclusion under a Client Money Protection scheme
- Providing a written complaints procedure with access to independent redress
- Holding a Professional Indemnity Policy which can help pay to rectify problems in the unfortunate event that they occur
- Holding a client account where money is held separately to the operating funds of the firm and meeting strict accounting standards
Client money protection(cmp) provided by: Safeagent : A4829
For more information on Safeagent; Safeagent
DEPOSIT PROTECTION SERVICE
The Deposit Protection Service (The DPS) is the Government approved provider of custodial and insured tenancy deposit protection schemes. Tenancy Deposit Protection (TDP), as set out in the Housing Act 2004, requires that all agents/landlords protect their tenants’ deposits under a statutory tenancy deposit scheme within 30 days of receiving a deposit.
The DPS Custodial scheme will safeguard that deposit throughout the period of the tenancy and repay the funds to the appropriate parties in accordance with their instructions at the end of the tenancy period. The DPS is the only provider to offer a custodial deposit protection scheme – a scheme which is free to use and open to all agents/landlords.
The service is funded entirely from the interest earned from deposits held. Agents/landlords can register and make transactions online, but paper forms are also available. The scheme is supported by a dedicated call centre and an independent Alternative Dispute Resolution (ADR) service.
For further information please contact www.depositprotection.com